Can I change the will-call name on my VIP order? Allison December 19, 2017 18:31 Updated Follow No, will-call name changes are not allowed. Please see our Ticketing & VIP Events Policy for more details. Related articles Where and when do I check in for my VIP event? Can I exchange or return my VIPs? How will I receive the VIPs if I order them? Can I place an order for VIPs over the phone? Can I exchange or return my concert tickets? Comments 0 comments Article is closed for comments.