Can I exchange or return my concert tickets? Allison November 04, 2017 12:07 Updated Follow No, all concert-ticket purchases are all sales final. Please see our Ticketing & VIP Events Policy for details. Related articles Can I change the will-call name on my concert-ticket order? How do I check my order status? Can I exchange or return my VIPs? What is will call? Can I place an order for concert tickets over the phone? Comments 0 comments Article is closed for comments.