Can I change the will-call name on my concert-ticket order? Allison January 12, 2017 07:56 Updated Follow No, will-call name changes are not allowed. Please see our Ticketing & VIP Events Policy for details. Related articles Can I exchange or return my concert tickets? Chat Hours What is will call? How will I receive the concert tickets if I order them? Domestic Numbers & Hours Comments 0 comments Article is closed for comments.