Can I change the will-call name on my concert-ticket order? Allison January 12, 2017 07:56 Updated Follow No, will-call name changes are not allowed. Please see our Ticketing & VIP Events Policy for details. Related articles Can I exchange or return my concert tickets? How do I check my order status? Can I place an order for concert tickets over the phone? Domestic Numbers & Hours Office Hours- March 16th Comments 0 comments Article is closed for comments.