Can I exchange or return my VIPs? Allison January 22, 2018 23:06 Updated Follow No, all VIP purchases are all sales final. Please see our Ticketing & VIP Events Policy for more details. Related articles Can I change the will-call name on my VIP order? Upcoming VIP Check-In Details (Updated Daily) Justin Timberlake VIP Pre Sales How do I exchange or return merchandise? Can I find out what time the VIP event will start before placing an order? Comments 0 comments Article is closed for comments.