Can I exchange or return my VIPs? Allison September 16, 2016 20:10 Updated Follow No, all VIP purchases are all sales final. Please see our Ticketing & VIP Events Policy for more details. Related articles Can I change the will-call name on my VIP order? Where and when do I check in for my VIP event? Chat Hours Can I be late to my VIP event? What is will call? Comments 0 comments Article is closed for comments.