Can I exchange or return my VIPs? Allison May 13, 2018 22:28 Updated Follow No, all VIP purchases are all sales final. Please see our Ticketing & VIP Events Policy for more details. Related articles Can I change the will-call name on my VIP order? Upcoming VIP Check-In Details (Updated Daily) How will I receive the VIPs if I order them? Justin Timberlake VIP Pre Sales Why was a fee added to my VIP after I added it to my cart? Comments 0 comments Article is closed for comments.